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Return Policy

Returns

If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.
Returned items must be in the original packaging, including any accessories, manuals, and documentation.

How to return the product?

Please contact our Customer Support team(Johnny@zzyda.com ) to start the return process.Please include the following information:

Order number

Proof of purchase
Video or photo of the faulty product (if applicable)
*Only items purchased directly from https://www.etmaxter.com/ will be accepted. For products purchased from other authorized retailers, please get in touch with them directly for returns.

Refund

Once your refund has been processed. It can take up to 10 business days for your funds to return to your account. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned products, a full refund will be given for products with non-man-made defects. For non-defective items, the refund does not include all shipping and handling charges.